Refund and Cancellations

 Payment for service (including mileage fee) Is due at the time of booking your appointment.  In the event you decide to cancel your appointment you may due so by emailing   Only cancellations made within 24 hours will be fully refunded.If you cancel your appointment without 24 hour notice you forfeit all fees.If the healthcare professional presents to your home or workplace and waits more than 15 minutes after attempting to contact the you then you forfeit all fees.Please note, the healthcare professional will contact you once she/he has arrived at your location.  Please ensure that we have your most up to date contact information and that it is correct.